CHARVIN / BBL Transport logistics platform: feedback on the project

Feedback by Patrick Hugi, Partner of the SCI

Why did you choose OpenBox?
Our project was strategic: there were challenges involving time, business continuity, installation... We had already managed one property project, but we did not have all the resources needed to succeed by ourselves. OpenBox provided us with support at a very early stage. However, we also conducted a competitive bidding process in order to obtain the best proposal. Their experience and knowledge of the regional eco-system, their prices and their motivation made all the difference.
Regarding the project, they were available and ready to listen, they put forward the best solutions. Their obvious knowledge of logistics and its constraints is reassuring. What's more, it's a small, dynamic and innovative company. We were attracted by their way of working and their mindset. We are proud today to have helped them to grow.

How did the collaboration with the OpenBox teams go?
We never doubted their professionalism. They are experienced and know how to find the right people. They are also very attentive and have handles our requests, even the last-minute ones. They use a model that enables this to happen. We felt we were supported before, during and on delivery of the project. Despite the difficulties associated with their profession, I believe they always have the desire to satisfy their customers.

How did the delivery process go? 
Delivery is always a delicate moment. We quickly realized that OpenBox shared, as we do, the desire to maintain a steady pace and to remove any reservations as quickly as possible. They remained highly available during the acceptance period and they resolved problems as they arose.

What does Co Design&Build mean for you?
We had to ask OpenBox to adapt their proposal, which they agreed to very quickly. They were very transparent, especially regarding costs over the entire project, and changes were far easier to manage.
OpenBox has also collaborated with numerous stakeholders with a great deal of integrity (three project management assistants, a developer and an investor).
Regarding the sharing of savings, as commonly happens with Co Design&Build, we preferred not to consider this alternative during the competitive bidding stage. We only addressed this proposal after selection. They agreed to pay €60,000 for renovations to our old platform. This is a kind of variation on the sharing of savings offered by Co Design&Build.

You have been in your new building for a few months now. Are you happy with it?
Everyone is happy with our new working environment. As part of the acquisition of Transports Charvin by BBL INVEST, it was a question of successfully accommodating four of the group’s companies at the same site and making people comfortable there. We wanted a high quality, well thought-out building: the choice of materials, the architecture, the services and the organisation of the building are all elements that have created a great logistics platform to work at!